At Faux Fur World, we want your shopping experience to feel just as comfortable as the jackets we make. That’s why we’ve kept our delivery and returns process simple, transparent and stress free. Below you’ll find everything you need to know about how your order is shipped, tracked, and what to do if something doesn’t feel quite right.
Shipping & Delivery
Once your order is placed, our team gets to work preparing it with care. Most orders are processed within a couple of business days, and delivery typically takes between 5 to 12 business days, depending on your location and the shipping method selected at checkout.
A lot of our pieces are made by hand, with real attention given to every stitch and detail, and that’s part of what makes each Faux Fur World jacket feel special. Because of this, delivery can occasionally take a little longer than our usual estimate, especially during busier periods. If your order needs a bit of extra time, please know it’s simply because we’re making sure it’s made right before it reaches you, and we truly appreciate your patience.
For international orders, delivery may take a little longer still, and any customs fees or import duties that apply are the responsibility of the customer.
Track Your Order
Want to see exactly where your order is at any moment? Once your order has shipped, we’ll send you a confirmation email, and you can check your order status anytime on our Track Your Order page for the latest updates on its journey to you.
Returns & Refunds
We want you to love your Faux Fur World piece, but if it’s not quite right, we’re happy to help with a return or exchange. Items can typically be returned within 14 days of delivery, as long as they’re unworn, unwashed and in their original condition with tags attached. To start a return, simply reach out to us at [email protected] with your order details, and we’ll guide you through the next steps.
Once we receive and inspect your returned item, we’ll process your refund or exchange as quickly as we can. Please allow a little time for the refund to reflect in your account, as this can vary depending on your bank or payment provider. If you have any questions at any point, big or small, our team is just an email away at [email protected] and always happy to help.
